Here’s one I heard from a remodeler a while ago:
“How many jobs did we lose because of that one negative review on Angie’s List?” It was impossible to know the answer, of course, but the remodeler couldn’t stop asking because the criticism felt so personal. The client was impugning his company. His baby. He built its reputation, he paid its bills, he had his name on it. He knew that client -- he sold the job!
|who hasn't been in the penalty box, after all?|
Painful. Possibly unfair. Nearly impossible to defend in any other way except to soldier on, trying to do his best for every other client.
With the debut of daily5Remodel drawing closer, I've been thinking about remodelers and unhappy customers. I've been tossing out some unanswerable questions of my own to the universe:
How do I develop thick enough skin to handle the criticism that I'll invariably get? Blame it on birth order, gender, freckles, whatever, but I've never been great at criticism. As a business owner, I need to become an expert at turning problems into opportunities.
How long before I start resenting rising well before the crack of every dawn to churn out content that some readers complain falls short of helping them "know more, search less, work smarter"? Now, now. Nobody made me give up my job to create something that I only think the market needs. As an entrepreneur, I need to trust my instincts but also verify them -- and stay the course even when it's no longer fun.
How long before I can't believe I ever had the time to ponder such naval-gazing questions?
Hmm. Time will tell. In the meantime, I've got some real questions for you, remodeling professionals:
What are your burning questions about your business, your career, your industry? What would you like to ask your peers -- keep it clean -- about how they run their companies or how they got started in the field or how they work through difficult times or how they're getting leads?
Please ask those questions here, in the comments field. You don't have to identify yourself, nor will you have to identify yourself when you (and your peers) answer these and other burning questions every day in daily5Remodel.
There probably won't be a lot of "right" and "wrong" answers, for what it's worth. But we're all curious. We all want to get better. By taking the time to listen, we should find at least a few opportunities where it seemed there were challenges.
Thanks for your help.